South Carolina IT Service Management Solutions with Atlassian
Helping state agencies, counties, cities, educational institutions, and other public organizations improve service delivery with Jira Service Management.
South Carolina IT Service Management Solutions with Atlassian
Helping state agencies, counties, cities, educational institutions, and other public organizations improve service delivery with Jira Service Management.
South Carolina IT Service Management Solutions with Atlassian
Helping state agencies, counties, cities, educational institutions, and other public organizations improve service delivery with Jira Service Management.
Pre-approved Atlassian licensing for IT and enterprise service management.
Empower your teams to manage service requests more efficiently, promote collaboration across departments, and improve secure service delivery to your constituents with Atlassian Jira Service Management. Through dedicated South Carolina contract vehicles, KL&A enables public agencies to procure both Atlassian licensing and implementation services through a simplified procurement process.
With over 30 years of experience supporting public-sector organizations and deep expertise across the Atlassian ecosystem as a government-verified partner, KL&A implements and optimizes Jira Service Management environments that improve visibility across teams to deliver more cost-effective service management.
Licensed Atlassian access - none of the procurement headache.
Public organizations in South Carolina can access simplified procurement of Atlassian licensing and implementation services from KL&A through the following contract vehicles:
IT Service Management – Licensing
- Contract #: 4400037100
- Vendor #: 7000333713
- Awarded Lots: Lot 1 and Lot 2
- Expiration: May 8, 2030
IT Service Management – Atlassian MSP Services
- Contract #: 4400038975
- Vendor #: 7000333713
- Expiration: February 25, 2031
Skip the Request for Proposal (RFP) - we'll get you started with Atlassian today.
Whether you’re new to Jira Service Management or refining an existing Atlassian environment, our team helps organizations adopt and improve Atlassian-based service management solutions while supporting both platform implementation and ongoing service management operations.
HOW WE'LL GET STARTED TOGETHER:
Schedule a Demo
Schedule a demo and initial discovery session to discuss your organization’s goals and service management needs.
Review Your Needs
Review your organization’s needs to identify the right fit from our licensing and/or service vehicles.
Transform Service Delivery
Begin the transformation to more efficient and collaborative service delivery.
Frequently asked questions.
What is the difference between Lot 1 and Lot 2 in the IT Service Management contract?
Lot 1 supports non-ITSM Atlassian needs (ex. marketing teams, HR, finance administration), while Lot 2 is specifically designed for IT service management solutions such as Jira Service Management.
Can these solutions be used to improve citizen engagement?
Yes. Jira Service Management can support service portals and request workflows that improve transparency, responsiveness, and service delivery for constituents.
We’re interested in ITSM-adjacent functionality for project or development teams. What options are available?
While the South Carolina ITSM vehicles focus on service management solutions, KL&A also has experience supporting broader Atlassian use cases and can help organizations explore ways to improve collaboration across teams.
I’m only interested in Atlassian licenses. I can do my own implementation. What do I need to do?
You can procure Atlassian licenses through the South Carolina IT Service Management licensing contract (Contract #4400037100). KL&A can assist with identifying the appropriate Jira Service Management licensing structure for your organization.
We already use Atlassian tools but would like assistance using them more effectively. How can KL&A help?
KL&A provides a range of Atlassian support and implementation services, including platform optimization, advisory support, integrations, and data migration. Our team can help improve how your existing Atlassian environment is configured and used across teams.
I’m interested in KL&A, but our organization may not be able to afford the listed pricing. What should we do?
Pricing can vary depending on the scope and complexity of the work required. After an initial discovery discussion, we work with organizations to determine an approach that aligns with their needs and available resources.
Interested in learning more?
Let us show you how Jira Service Management can work for you.